For International Calls

Shipping policy

Once you have placed your order on our website, it will be processed by our warehouse within 24 to 48 hours. Orders are then shipped Mondays through Fridays, excluding holidays. We’ll ship as soon as possible, within 5 business days from processing your order. You will receive an email as soon as your order has shipped with an order tracking number that will give you information on where your package is and when it is scheduled to arrive at your door. Please allow 24 to 48 hours after placing your order to receive the tracking number.

 

All UK & EU orders over €70  include free shipping.

 

If you wish to return a product, please email us at support@b-secrets.com. Please allow 2-3 business days for your request to be addressed. We will issue a full refund within 30 days for any product containers returned at least half full. We currently don’t process exchanges, but you can easily return a product and purchase the one you want instead. Once you contact us about a return, please allow 2-3 business days for your request to be addressed. Once the return is processed, you can expect to see a refund in your bank account within 7 to 10 business days.

 

If you wish to cancel an order, please email us at support@b-secrets.com, ideally within an hour after placing it, and we will try to help. Cancellation is not guaranteed. We are however unable to cancel an order if it has already shipped.

 

Our customer service team is available to answer any additional questions you may have. Please email us at support@b-secrets.com.

 

We’re always happy to help!

 

We ship to the following countries:

 

Jordan

Iraq

Saudi Arabia

Egypt

EU Countries &UK